Support
A question, a problem or an idea? Write to us at contact@support-stridr.com: we reply within 48 working hours.
I don't receive the sign-in code
Check your spam folder and that your email address is spelled correctly. The code is valid for a few minutes: request a new one if needed.
How do I cancel my subscription?
Your subscription is managed by Apple: on your iPhone, open Settings, tap your name, then Subscriptions, choose StridR and tap “Cancel Subscription”. You can also get there from the app: Profile, My subscription, Cancel subscription. Deleting the app does not stop the subscription.
I've changed phones, how do I get my data back?
Sign in with the same email address: your workouts, loads and nutrition log are saved to your account. To recover your subscription, tap “Restore purchases” in Profile, My subscription.
The end of my rest period doesn't ring
On your first rest period, allow StridR to schedule alarms (iOS 26 and later) or to send notifications. You can check this in Settings, StridR. If you wear an Apple Watch, the alert may go to the watch while your iPhone is locked.
How do I delete my account?
In the app: Profile, Account, Delete my account. All your data is erased from our servers. Remember to cancel your subscription first, from your iPhone settings.